How do I contact customer service?

You can send us an email at, or chat with us via WhatsApp by clicking on the 'Help' button in the bottom right corner.

Where did the name Libra Wellness originated from?

Libra, the seventh astrological sign in the zodiac represents balance, symmetry, and strives to create equilibrium in all ares in life. All things we aim to embody in our business and personal endeavours. That is how "Libra Wellness" was born.

Where is the company located?

We are currently located in Klang Valley, but most of our team works remotely.

How can I learn more about Libra Wellness?

We're so glad you asked. Check out "Our Story" page for more information.

Do you have a rewards program?

Yes, we do. Simply click on the 'Rewards' button located in the bottom left of the page to sign up for our rewards program (it's free).

Earn points with every purchase and redeem them for discounts on future orders.

Can I shop your products offline?

We're constantly striving to make our products more accessible and available to you. Check out the retailers that carry our products in stores.

You can also catch us during our next pop-up event. Follow us on Instagram for latest updates.


How can I check the status of my order?

You'll receive an email with a tracking code once your order is shipped out. We aim to ship orders out within 2 business days.

If you did not receive a tracking code within 5 business days, please check your junk folder and email us at

Does Libra Wellness offer free shipping?

Yes, we offer free shipping to West Malaysia for orders RM75+; and to Sabah, Sarawak and Labuan for orders RM150+.

Can I change or cancel my order?

We typically fulfill orders within 2 business days. This means that we might not be able to catch your order in time once it has been confirmed.

If you need further assitance, please reach out to our team at

Why have I not received my order?

While these issues pertaining to courier companies are typically out of our control, we want you to receive your products in a timely manner.

If you do not receive a status update from the courier in 5 business days, please reach out to us at

Does Libra Wellness ship outside of Malaysia?

We do not right now. But we're working on expanding shipping to Singapore — so check back soon!

What is your return policy?

We do try our best to get products to you in the best condition possible. However, your experience means a lot to us. So if you receive incorrect or damaged items, do reach out to us within 14 days from delivery by emailing

How do I contact customer service?

You can send us an email at, or chat with us via WhatsApp by clicking on the 'Help' button in the bottom right corner.


General: Where are your products made?

Common Ground and Soganics are formulated in Australia, and manufactured in Thailand.

General: Are your products regulated by the Ministry of Health?

Common Ground products are registered with the National Pharmaceutical Regulatory Agency of Malaysia and adhere to the guidelines for cosmetics products.

There is no national mandate for household cleaning products in Malaysia.

General: Are your products cruelty-free?

Yes, our products are free from animal products and testing. Common Ground and Soganics are certified cruelty-free by the Leaping Bunny Program, which is operated by the Coalition for Consumer Information on Cosmetics in the US and Canada.

General: How can I learn more about your ingredients?

Our products are 100% plant-based and free from SLS, parabens, and artificial dyes. Visit the individual product page for the full ingedients list.

Common Ground: What do the products smell like?

Common Ground products are scented with freesia and magnolia, which creates a refreshing, unisex botanical scent that transports you to a dewy spring day with freshly cut grass.

Common Ground: Can I use it if I have sensitive skin?

Common Ground is formulated without harsh chemicals and common irritants like SLS, parabens, sulfates, and artificial dyes, and developed for sensitive skin in mind.

However, if you are highly sensitive, we recommend you conduct a patch test or consult a dermatologist.

Common Ground: Can I use the hair products if I have colour-treated hair?

Yes, Common Ground shampoo and conditioner are safe for colour-treated hair. It is moisturising and reparative, which is actually great for those who colour treat their hair often.

Soganics: Is it ok to use if I have indoor pets?

Soganics products are developed with natural ingredients that are non-toxic, making it safer to use around young children and pets.

Soganics: How are these cleaning products natural?

The ingredients sourced are 100% plant-based and we use natural, biodegradable surfactants (cleaning agents) derived from potatoes, coconut, and other plant oils. This is a safer way to ensure the products deliver excellent cleaning results without using harsh chemicals that could trigger allergies and sensitivities.

Soganics: What can I use the multi-purpose cleaner on?

One of the things we love about the Soganics Multi-Purpose Cleaner is that you can use it on almost anything!

Here's a list we put together of different types of surfaces we've tried it on.