The Basics
How do I contact customer service?
You can send us an email at contact@libra-wellness.com, or chat with us via WhatsApp by clicking on the 'Help' button in the bottom right corner.
Where did the name Libra Wellness originated from?
Libra, the seventh astrological sign in the zodiac represents balance, symmetry, and strives to create equilibrium in all ares in life. All things we aim to embody in our business and personal endeavours. That is how "Libra Wellness" was born.
Where is the company located?
Our office is located at Unit B13, Menara BT, Level 1, Tower 3, Avenue 7, Horizon 2, Bangsar South City, 59200 Kuala Lumpur, Malaysia.
Kindly note that our office is not open for walk-ins. Please get in touch with our team members directly for specific inquiries or email contact@libra-wellness.com.
How can I learn more about Libra Wellness?
We're so glad you asked. Check out "Our Story" page for more information.
Do you have a rewards program?
Yes, we do. Simply click on the 'Rewards' button located in the bottom left of the page to sign up for our rewards program (it's free).
Earn points with every purchase and redeem them for discounts on future orders.
Can I shop your products offline?
We're constantly striving to make our products more accessible and available to you. Follow us on Instagram for latest updates.
Shipping 101
How can I check the status of my order?
You'll receive an email with a tracking code once your order is shipped out. We aim to ship orders out within 2 business days.
If you did not receive a tracking code within 5 business days, please check your junk folder and email us at contact@libra-wellness.com.
Does Libra Wellness offer free shipping?
Yes, we offer free shipping to West Malaysia for orders RM75+; and to Sabah, Sarawak and Labuan for orders RM150+.
Can I change or cancel my order?
We typically fulfill orders within 2 business days. This means that we might not be able to catch your order in time once it has been confirmed.
If you need further assitance, please reach out to our team at contact@libra-wellness.com.
Why have I not received my order?
While these issues pertaining to courier companies are typically out of our control, we want you to receive your products in a timely manner.
If you do not receive a status update from the courier in 5 business days, please reach out to us at contact@libra-wellness.com.
Does Libra Wellness ship outside of Malaysia?
We do not right now. But we're working on expanding shipping to Singapore — so check back soon!
What is your return policy?
We do try our best to get products to you in the best condition possible. However, your experience means a lot to us. So if you receive incorrect or damaged items, do reach out to us within 14 days from delivery by emailing contact@libra-wellness.com.
How do I contact customer service?
You can send us an email at contact@libra-wellness.com, or chat with us via WhatsApp by clicking on the 'Help' button in the bottom right corner.
Product: Li'bra by Libra Wellness
How are Li'bra products different?
We specifically designed Li'bra by Libra Wellness products to be plant-based and free from common irritants like sulfates, parabens, and artificial dyes.
These products are also vegan and Muslim friendly, and we do not test on animals.
I have sensitive skin. Can I use Li'bra products?
Li'bra products are made with plant-based ingredients and are thoughtfully crafted to be gentle on dry and sensitive skin.
However, if you have ultra sensitive skin, we always recommend you to spot test or consult your doctor before using these products. You can find the full ingredients list for each product in the product details page.
Can I use Li'bra hair products if I dye my hair?
Since Li'bra products are made without sulfates and harsh chemicals, so they are safe to use on colour-trested hair.
Our hair products are also great for alternating with specialty hair products.
Are Li'bra products suitable for kids and teens?
They are generally safe to use for young children and teenagers.
However, if they are ultra sensitive skin, we recommend you conduct a spot test or check with your doctor before proceeding.
The full ingredients list is available on the respective product details page.
Is Li'bra vegan friendly?
Yes! It was important to create products that do less harm. Li'bra products are 100% plant-based, vegan and Muslim friendly. And we're cruelty-free too.
Can Li'bra bottles be recycled?
Yes! The body of the bottles are made of aluminium and the pump is plastic. But the whole product can be recycled and we encourage customers to do so.
Where are Li'bra products made?
Li'bra by Libra Wellness is proudly manufactured in Malaysia.
Product: Soganics
Where are Soganics products from?
Soganics is a modern household cleaning brand that originated in Thailand. These products are manufactured in Bangkok, Thailand and imported to Malaysia by Libra Wellness.
How is Soganics different from average cleaners?
Soganics uses plant-based ingredients and biodegradable surfactants to make cleaning safer for you and our environment.
The full ingredients list for each product is available in the respective product details page.
What can I clean with Soganics Multipurpose Cleaner?
Most things! Versatility is what we love most with this product. If you're still stuck, we've compiled a list of items that are tried and true with over 25 ideas.
Can I use Soganics laundry products on baby clothes?
Yes, you can. Soganics Laundry Liquid is dermatologically tested to be safe to use on sensitive skin. The formula is gentle enough for baby clothes, delicates, and intimates.
Can the Soganics Floor Cleaner be used in motorised mops and machines?
The product is not designed for this purpose and have not been tested in a machine. We recommend you check with the maker of the machine to see what cleaners can safely be used before trying.
Are Soganics products safe to use around indoor pets?
Yes! They are made with natural ingredients and do not contain toxic chemicals like chlorine, ammonia or bleach, making them safer to use around pets and young children.